Empowering Success Together
Refund, Return & Cancellation Policy
Last Updated: 27 August 2026
Policy
At Growvix, we want our customers to have a satisfactory shopping experience. This policy explains when an order may be cancelled, returned, replaced, or refunded.
1. Order Cancellation
Customers may request cancellation before an order has been dispatched.
Once an order has been dispatched, cancellation may no longer be possible. In such cases, the customer may need to follow the applicable return procedure.
2. Return Eligibility
A product may be eligible for return if:
The product is damaged or defective on arrival.
The wrong product was delivered.
The product is materially different from the product ordered.
The product is specifically marked as eligible for return.
Products should generally be returned in their original condition, with original packaging, tags, accessories, and invoice where applicable.
3. Non-Returnable Products
Certain products may not be eligible for return because of their nature, hygiene requirements, customization, or other applicable restrictions.
These may include:
Personalized or customized products.
Products specifically marked as non-returnable.
Products damaged after delivery due to customer misuse.
Products returned without required accessories or packaging.
Products showing signs of use beyond reasonable inspection.
4. Damaged or Defective Products
If you receive a damaged or defective product, please contact Growvix as soon as possible after delivery.
You may be asked to provide:
Order number.
Photographs of the product.
Photographs of the packaging.
A short video showing the issue, where necessary.
After reviewing the claim, Growvix may offer a replacement, exchange, refund, or another appropriate resolution where the claim is eligible.
5. Wrong Product Received
If you receive a product different from the one ordered, contact us with your order number and photographs of the received product.
After verification, we may arrange a replacement or refund according to the circumstances.
6. Refunds
If a refund is approved, it will normally be processed using the original payment method or another appropriate payment method.
The time taken for the refund to appear in your account may depend on the payment gateway, bank, card issuer, or other financial institution.
7. Return Shipping
Where a return is due to an incorrect, damaged, or defective product supplied by Growvix, we may provide or arrange return shipping according to the circumstances.
For other returns, return shipping charges may be the customer’s responsibility where permitted by applicable law and where the applicable product return terms state so.
8. Exchanges and Replacements
Where a replacement or exchange is approved, availability will depend on stock.
If the requested product is unavailable, Growvix may offer another appropriate resolution, including a refund where applicable.
9. Refund Exclusions
A refund may not be approved where:
The product has been improperly used or damaged by the customer.
The product is missing parts or accessories.
The return does not meet the applicable return conditions.
The issue is caused by normal wear and tear.
The product is specifically identified as non-returnable, subject to applicable consumer rights.
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How to Request a Return or Refund
To request a return, replacement, exchange, or refund, contact us at:
Email: help@growvix.online
Please include:
Order Number:
Customer Name:
Product Name:
Reason for Return:
Photos/Videos: Where applicable
Our team will review the request and inform you about the next steps.
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Policy Changes
Growvix reserves the right to update this Refund, Return & Cancellation Policy from time to time. The updated version will be published on this page with the latest revision date
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Contact Us
Growvix
Email: help@growvix.online